Overview
At Soullab, we want you to be satisfied with our services. This policy outlines when and how you can request a refund for TajikGPT, iVPN, and other Soullab products.
7-Day Refund Window
You may request a full refund within 7 days of purchase if you haven't substantially used the service.
Refund Eligibility by Product
| Product | Refund Period | Conditions |
|---|---|---|
| TajikGPT Plus/Pro | 7 days | Less than 50 messages sent |
| iVPN | 7 days | Less than 1GB data used |
| Contento | 7 days | Less than 10 generations |
| Linkee Premium | 7 days | Site not published |
Eligible for Refund
- Purchase made within the last 7 days
- Service not substantially used (see limits above)
- Technical issues preventing service use (with documentation)
- Duplicate or accidental charges
- Service significantly different from description
NOT Eligible for Refund
Non-Refundable Situations
The following situations do not qualify for refunds.
- Request made after 7-day window
- Service substantially used beyond limits
- Account terminated for Terms of Service violation
- Change of mind after significant use
- Promotional or heavily discounted purchases
- Free trial conversions (you had time to evaluate)
- Partial subscription periods
How to Request a Refund
Step 1: Contact Support
Email support@soullab.space with:
- Your account email
- Order/transaction ID
- Reason for refund request
- Date of purchase
Step 2: Review
We will review your request within 3 business days and may ask for additional information.
Step 3: Processing
Approved refunds are processed within 5-10 business days to your original payment method.
Refund Methods
- Credit/Debit Card: Refunded to original card (5-10 business days)
- PayPal: Refunded to PayPal account (3-5 business days)
- Cryptocurrency: Refunded in equivalent USD value to original wallet or as account credit
Subscription Cancellation
Canceling your subscription is different from requesting a refund:
- Cancellation stops future billing
- You retain access until the end of your paid period
- No partial refunds for unused time in current period
To cancel: Go to Account Settings → Subscription → Cancel
Disputes
If you disagree with our refund decision, you may:
- Request a review by emailing legal@soullab.space
- Contact your payment provider (note: chargebacks may result in account termination)
Contact
Refund Requests
Email: support@soullab.space
Subject: Refund Request - [Your Order ID]
Response time: 1-3 business days