Privacy Policy

1. Introduction

Soullab, LLC ("Soullab", "we", "us") is a California-based company operating internationally. This Privacy Policy explains how we collect, use, and protect your information when you use our services:

• TajikGPT — AI language model platform
• iVPN — Virtual Private Network service
• Contento — AI content creation platform
• Linkee — Personal website builder

2. Information We Collect

2.1 Information You Provide

• Account Information: Email, name, password
• Payment Information: Processed by third-party payment processors
• Communications: Support messages
• User Content: Content you create through our services
• Student Verification: Student ID photos and selfies (TajikGPT Student tier only — see our Student Data Policy)

2.2 Automatically Collected

• Device type, browser, operating system
• Usage data, pages visited
• IP address, access times
• Cookies for functionality

3. How We Use Information

• Provide and improve our services
• Process transactions
• Send updates and support messages
• Respond to requests
• Detect and prevent fraud
• Comply with legal obligations

4. Information Sharing

We do not sell your personal information. We may share with:

• Service Providers: Payment processing, hosting, analytics
• Legal Requirements: When required by law
• Business Transfers: In case of merger or acquisition
• With Consent: When you give permission

5. Data Retention & Security

We retain data as long as your account is active. We use encryption (TLS/SSL), access controls, and regular security audits to protect your data.

You may request deletion at any time: privacy@soullab.space

6. California Privacy Rights (CCPA)

• Right to Know: What personal information we collect and why
• Right to Delete: Request deletion of your data
• Right to Opt-Out: We don't sell data, but you can opt out of marketing
• Right to Non-Discrimination: We won't discriminate for exercising rights

To exercise rights: privacy@soullab.space

7. European Privacy Rights (GDPR)

• Access: Request access to your data
• Rectification: Correct inaccurate data
• Erasure: Request deletion ("right to be forgotten")
• Portability: Request data transfer
• Objection: Object to processing
• Withdraw Consent: At any time

GDPR inquiries: dpo@soullab.space

8. International Transfers

Soullab is headquartered in California, USA. Your data may be transferred internationally with appropriate safeguards including Standard Contractual Clauses.

9. Children's Privacy

Our services are not intended for children under 13 (or 16 in EEA). Users between 13 and 17 must have parental or guardian consent. We don't knowingly collect data from children under 13. Contact us if you believe we have such data.

10. Changes & Contact

We may update this policy. Changes will be posted here with updated date. For material changes, we'll notify you by email.